Are your products authentic?

Yes. All Luxem Swiss products are sourced from verified suppliers and checked before dispatch to ensure authenticity and quality.

How long does delivery take?

Orders are normally prepared and dispatched within 2–4 business days after payment confirmation. Carrier transit time is separate and depends on the destination. See our Shipping Policy for estimated delivery windows.

Can I return my order?

Yes. You can request a return within 30 calendar days after delivery, subject to the conditions in our Refund Policy.

Do you ship internationally?

Yes. We ship to the destinations currently available at checkout. Available tracking information is sent after dispatch.

How can I contact support?

Email us at support@luxemswiss.com. Our team aims to respond within 24 business hours, Monday–Friday.

Orders & Shipping

1. How can I track my order?

   After dispatch, we will email the available tracking information. Tracking may take 24–48 hours to become active in the carrier’s system.

2. Can I change or cancel my order after placing it?

   Contact us at support@luxemswiss.com within 24 hours of placing your order. We will try to help, but changes or cancellations cannot be guaranteed once processing or dispatch has begun.

Returns

1. How do I request a return?

   Contact support@luxemswiss.com and follow the instructions in our Refund Policy.

2. Are any items excluded from returns?

   Some products may be excluded where permitted by law. Please check the Refund Policy for the current conditions and exceptions before returning an item.

Payments & Discounts

1. Which payment methods do you accept?

   The payment methods available for your order are displayed at checkout.

2. Can discount codes be combined?

   Whether discount codes can be combined depends on the conditions of each promotion. Checkout will confirm whether a combination is accepted.

Products & Sizing

1. How do I find my size?

   Use the Size Guide available on the product page and review the listed measurements before ordering.

2. Do you restock sold-out products?

   Some products may return when new stock becomes available. Use the restock notification option on the product page when it is offered.

Customer Support

Email us at support@luxemswiss.com. Our business hours are Monday–Friday, 9:00–17:00 CET, excluding public holidays. We aim to respond within 24 business hours.

Finding the perfect fit is easy with our size guide! Check our detailed chart to ensure the right measurements for your style. Colors may vary slightly due to screen settings, but we’re here to help! Need assistance? Chat with us anytime for personalized support.

Join the Luxem Swiss VIP club for early access to new collections, special discounts, and members-only perks. Be the first to shop limited-edition drops before they sell out!"

Keep your Luxem Swiss pieces looking fresh and lasting longer! Follow our care guide for washing, storing, and maintaining your clothing and accessories. Need specific care tips? Chat with us anytime!"